• 14 februari 2020
  • Vacaturennummer lv-73495
ACIST Europe Logo ACIST Medical Systems, a Bracco Group company, is a pioneering interventional and diagnostic technology company with a portfolio of advanced products, including the world’s Rapid FFR and High Definition IVUS systems. ACIST is also a global market leader in advanced contrast imaging systems for cardiovascular angiography.

At every level of our operations, we are focused on our shared vision to be a leading provider of innovative diagnostic and interventional products and services that enable the interventionalists and their clinical team in providing superior patient care.

We are an international company with products in over 45 countries, providing high quality systems and award- winning customer support across the globe. ACIST employs over 400 people worldwide working from our corporate HQ in Minnesota, our Asian offices in Shanghai and Tokyo, our European HQ and Service & Distribution Center in Heerlen (Netherlands). We have a well-established global distribution network and direct Sales & Clinical Teams in the USA, Germany, France, UK and the Benelux.

We care as much about our employees as we do our patients. Our culture fosters a work environment where employees can thrive, be passionate and have fun along the way. Each member of the ACIST team has the power to make a difference…. every day!


Position Summary:
We are looking for a full time Customer Service Specialist. You will be working in a team of nine other Customer Service Specialists / Administrators and one Customer Service Manager. You will also be working closely with other departments as Logistics, Technical Service, Quality and Finance.

Primary Duties and Responsibilities:
  • Helpdesk for technical and general support and first point of contact for customers from various nationalities.
  • Handling and managing service calls and complaints, case owner. With all related administrative duties.
  • Handling and managing quotes.
  • Provide support to the Sales & Clinical teams in Europe.
  • Total planning, handling and managing of external service providers, for preventive maintenance and interventions. With all related administrative duties.
  • Administrative processing of customer data and invoicing.
  • Support in order processing.
  • Participates in projects.
Required Skills:
  • 3 years’ experience on customer service - administrative tasks, preferably in an international company.
  • Basic Technical understanding.
  • Work experience in the medical device sector is a pre.
  • Preferably good knowledge of working with SAP.
  • Excellent administrative skills.
  • Excellent communication skills in writing and verbally.
  • Knowledge of French (near) native, is mandatory
  • Knowledge of English or Dutch, (near) native, is mandatory
  • Ability to work in a dynamic and stressful environment.
  • Ability to work with deadlines.
  • You have a high sense of responsibility, are pro-active and are able to work independently.
  • Team player.
  • Education on MBO+ level / HBO.
If you choose to join ACIST, it applies that you like to be a part of an enthusiastic team, working with colleagues. You like to work in a changing environment with challenges along the way. You feel connected to our 3 core values, Innovation, Authenticity and Drive, and you are up to a new challenge. You can share your resume with Silvie Swillens at silvie.swillens@bracco.com

Curious about ACIST and its business? Do not hesitate to visit our company website for more information: www.acist.com