• 29 januari 2019
  • Vacaturennummer lv-68030
Database Administrator wanted for Mercedes-Benz Customer Assistance Center. You can find us in Maastricht, the Netherlands; we are called the Compass Deliver Center (CDC). Throughout the years we fine-tuned Compass and set it to our own standards. Compass, based on Oracle Siebel/Avaya/Genesys, is a high performing and scalable platform which is rapidly expanding in terms of functionality and global coverage for the aftersales CRM activities of Mercedes-Benz.
Currently we are in the middle of our worldwide rollout of 54 countries and we have still some countries to go. Do you want to be a part of our international team and help us to setup the global Platform?

Organisation: Mercedes-Benz Customer Assistance Center
Location: Maastricht
Contracttype: Definite contract

The function
You will be a part of an international team with people from the Netherlands, Belgium, Portugal, Brazil, Spain, Germany and the UK all working from Maastricht. Together with this incredible team you will share the responsibility for all the technical aspects of Compass and service provisioning including the Database platform. Together you will face challenges such as:
  • Worldwide rollout of 54 countries;
  • Serving customers on a worldwide scale;
  • Upgrade Oracle 12 Worldwide;
  • Quarterly updates of Compass.
To be successful in the execution of these challenges your job will consist of tasks like:
  • Ensure an effective and reliable Database platform;
  • Provide 24x7 operational monitoring, troubleshooting and problem solutions;
  • Using your expertise to make recommendations towards new applications or major and/or architectural changes to existing applications to ensure success;
  • Design, implement and execute Build & Release Processes;
  • Performance tuning;
  • Participate in Disaster Recovery planning and drills.


Profile Must have’s•Microsoft SQL Server;
  • Oracle 11 & 12 (extra);
  • Experienced in backup and recovery;
  • Knowledge of Microsoft Windows Server;
  • Experienced in Oracle Performance tuning;
  • You have worked with DataWarehouse Databases – OLTP;
  • Ability to partner with stakeholders, interact with various levels of management, and to promote cross departmental collaboration.
Profile Nice to have’s
  • Analytical, being able to think in solutions;
  • Bachelor or Master Degree, with at least 5 years of experience working as a DBA;
  • Willingness to participate in on-call/on-duty shift;
  • You are someone who sees challenges where other people see problems;
  • You need to be a self-starter; willing to go for the extra mile.

We offer
We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:
  • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
  • Result oriented bonuses;
  • Competitive performance based salary growth;
  • Holiday allowance: 8% of annual salary;
  • 200 vacation hours (based on full time employment);
  • Pension plan;
  • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
  • Employee Car Program: discount on new or used Daimler brand cars.

The procedure
Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.
For more information about this vacancy please contact Rivka Bucx: +31 43 356 20 85