Medior Servicedesk Engineer for H-Stream in Herten

Medior Servicedesk Engineer
H-Stream an M7 Group Canal+ Luxemburg company.
Offices are located in Roermond and Eindhoven, in the Netherlands.
Since 2015 H-Stream (Stream Group) is part of the M7 Group / Canal+ Luxemburg.
H-Stream has today approximately 60+ people working in the field of OTT streaming services.
At H-Stream we currently service more than 15 brands with interactive TV Services on various platforms (Mobile/Web/Smart TV’s/STB’s).

M7 Group-Canal+ Luxemburg:
Short Intro Canal+ Luxemburg; this company gives more than 2 million households in 8 countries TV services over:

• Satellite / Terrestrial
• OTT-internet

Brands for Canal+ Luxemburg are Canal Digitaal (Dutch market), Skylink (Czech and Slovak market), Direct One (Hungary market), FocusSat (Romania market), HD Austria (Austrian market), Tv Vlaanderen (Belgium Vlaanderen market), Telesat (Belgium Wallonia market)
Canal+ Luxemburg is part of Canal+ International who service more than 20 million households with TV worldwide.
H-Stream builds and delivers end-to-end interactive TV services on Application platforms from:

• Samsung Smart TV’s
• LG Smart TV’s
• Sony / Philips Android TV’s
• AndroidTV stb like Xiaomi, NvidiaShield, Strong etc
• Apple Store (Mobile, Tablet and Apple TV)
• Google Play Store (Mobile, Tablet and Google TV, AndroidTV)
• Website with complete TV player

The organisation H-Stream:
H-Stream consists of different teams which agile work together with each team and the customer teams.

Tooling in H-Stream:

• Atlassian (Jira Service desk, Confluence, Jira Development)
• Google Suite (crashlytics)
• TVQoS (monitoring QoE)
• SA Portal
• Revive

What are we looking for in the Service desk domain:
Medior Servicedesk Engineer
Activities Service desk:

• 3rd line support on OTT/IPTV video platform
• Central NOC / External customers
• Incidents
• Change requests
• Tooling is Jira
• Every Monday reporting from SLA’s week before
• Uptime Platform
• Incidents P1
• Service request last week

Service Desk Customers:

• M7 Luxemburg (EN)
• 8 brands
• Orange Romania (EN)
• TriNed (NL)

Opening times and current deployment:

• today 6 FTE’s on the service desk
• Monday till Friday office hours; To be willing to work shifts from 05:00am- 12:00am
• 24/7 on call;

Service desk in 24/7 365 days a year open.

• Outside office hours and weekends

Skills and Education

• Medior
• MBO+
• IT related education
• Proactive; agile; flexible
• Self-learning ability
• Analytic
• Strong communicative skills

Location:

• Office Herten

What we offer:

• Competitive salary
• 40-hour work week
• 24 vacation days
• Pension scheme without personal contribution
• Additional insurances for disability
• Bonus scheme
• Laptop and mobile phone subscription
• 50% reduction on subscription All-in-1 package Canal Digitaal-Online