Selection process number: 027-GG-13-23
Locally-Engaged Information Technology Professional (LEITP)
768 Communication Detachment Europe
Classification: C6
| Closing date | : | 4 october 2023 (Midnight – Berlin Time)) |
| Who can apply | : | Persons legally entitled to reside and work in the country of employment indefinitely. |
| : | See “Factors having an impact on your eligibility for employment” for more details. | |
| Work week hours | : | 38.5 hours (full-time) |
| Location | : | Niederheid, Germany |
| Salary (step 1, gross) | : | 3199.94 EUR per month |
| Salary (End step, gross) | : | 4,350.91 EUR per month |
| Positions to be filled | : | 1 |
Important messages
Candidates are to use the cover letter to clearly demonstrate how they meet the experience factors listed in the essential qualifications, and if applicable, the asset qualifications. It is recommended that applicants use each factor mentioned in ‘Education and Experience Requirements’ as a sub-header demonstrating how they meet the experience, including the time period during which the experience was obtained. Resumes will be used as a secondary source to validate the experience described in the cover letter. Failure to provide this detailed information may result in your application being rejected from the process.
Work environment
This position provides Information Technology (IT) support in the provision and support of PC and network services to Canadian clients. This support is accomplished by the development, implementation and maintenance of IT infrastructure as well as installation, monitoring and testing components.
In order to be considered, your application must clearly explain how you meet the following (essential qualifications)
Education:
- Two years’ education at an accredited post-secondary educational program in computer science, information technology or another specialty relevant to the position. At the Manager's discretion, an acceptable combination of education combined with training and experience may serve as an alternative.
- English essential
- Experience (normally acquired over 3 years) working in computer science, information technology and/or IT service delivery
- Experience managing service requests and incidents through their resolution within Service Desk automation tools
- Experience working with Windows Operating System AND MS Office
- Experience troubleshooting IT problems
- Experience drafting technical instructions and/or Standard Operating Procedures
- Experience diagnosing and analyzing faults
Abilties:
- Ability to communicate effectively orally and in writing
- Ability to prioritize while working under pressure
- Ability to research and analyze complex IT issues
- Ability to decipher client IT requirements
- Effective interpersonal skills
- Client Service Orientation
- Discretion
- Attention to Detail
- Reliability
- Teamwork
Abilities:
- Ability to communicate in language of one of the countries serviced by our office (Germany, Netherlands, Belgium, Latvia, Italy, Poland, Spain, or Turkey)
- Experience imaging and configuring computer workstations
- Experience in asset management within an IT environment
- Experience updating configuration management databases
- Experience with MS server and MS Exchange account administration
- Experience dealing with user rights and privileges
- Reliability Status
- Must be able to obtain, and maintain, a NATO Secret security clearance
- Depending on work requirements, hours of work will vary from time to time
- Your application must include an email address and you must ensure that this address is functional and monitored at all times and accepts messages from unknown users (some email systems block these types of email). It is the candidates' responsibility to inform us of a change of contact information during the course of this selection process. Failure to respond in a prescribed timeframe may result in elimination from this process.
- You may be assessed using one or more of the following tools: written exams, interview, reference check, and other assessment tools.
- Your overall conduct and communications, including email correspondence, throughout the entire process may be used in the assessment of qualifications.
- Achieving the pass mark on any of the assessments used does not mean you will move forward in the selection process. Management may decide to use a score that is higher than the pass mark on any of the evaluations used throughout the selection process.
- Appointments are based on merit, which is achieved when the person appointed meets the essential qualifications for the work to be performed, and consideration has been given to:
- Any additional qualifications that are an asset to perform the work or for the organization, currently or in the future;
- Any current or future operational requirement; and/or
- Any current or future organizational need.
- Costs associated with assessment or relocation will not be paid or reimbursed by the employer (i.e. travel or any other administrative costs)
- Lateral transfers are possible within the organization, and these individuals may be given preference in the staffing process.
- Please include proof of your indefinite entitlement to live and work in the country where the employment opportunity is located (i.e.: copy of passport). Please note that the Canadian Forces Support Unit (Europe) does not sponsor work permits directly or indirectly.
- Security clearance: Those selected must meet this condition on appointment and maintain it throughout their tenure in the position.
- The successful applicant will be obliged to take care of their own safety and health at their prospective place of work within their ability and in accordance with the instructions and orders of the employer. Furthermore, they are also obliged to take care of the safety and health of persons, who are affected by their actions or omissions at work. They are to report any direct and considerable danger to health and safety as well as failures of the safety systems to the employer or the relevant supervisor without any undue delay.
[email protected]
Note:
Only applications in English will be considered.
Factors having an impact on your eligibility for employment
1. You must be a national of a NATO member country
2. You must be willing to undergo a background investigation in order to obtain a valid security clearance certificate from your nation
INFORMATION LEAFLET: Germany
Some basic information regarding contract conditions
Work hours
38.5 hours per week, 7.7 hours per day, from Monday to Friday.
All employees are entitled to a minimum of thirty (30) minutes unpaid break for lunch after having worked at least six (6) and at maximum nine (9) hours on a day.
Probation Period
All new employees are subject to a probationary period of three (3) months that starts on the date of appointment and may be extended due to lengthy sick leave (>10 days)) or delayed security clearance.
Health Insurance
The employee must be insured with a German health insurance provider/company.
Pay Increments
Step 1 – upon employment (TOS) for 3 months
Step 2 – for 6 months of continuous employment
Step 3 – for 9 months of continuous employment
Steps 4 to 6 – for 24 months of continuous employment
Step 7 – for 36 months
Step 8 – Final step
Authorised Holidays
A Local National working under the CTA II Tariff Agreement will be eligible to paid time off on the German Statutory Holidays for their respective Federal County and on 24/31 December in accordance with Article 28 of the CTA II Tariff Agreement.
Annual Leave
30 days per calendar year. Leave may not be taken for the first time 6 months after commencement of employment.
Vacation Bonus
The employee receives a vacation bonus, payable with the May salary and calculated as two percent (2%) of the base salary earned during the previous year from June to May. Employee must have completed their probation period on May 1 (cut-off date) and have been employed with the Stationing Forces of the same Sending State at least on the last day of the month following the completion of the probation period.
Christmas Bonus T
he employee receives a Christmas bonus, payable with the November salary and calculated as six point three percent (6.33%) of the base salary earned during the previous year from December to November. Employee must have completed their probation period on October 31 (cut-off date) and have been employed with the Stationing Forces of the same Sending State at least on the last day of the month following the completion of the probation period.
Asset Accumulations Benefit
€ 30.00 per month (pro-rated for part-time employees). This benefit is only applicable after a period of six months' continuous employment.
Employer-funded Life Insurance
Solely financed by the employer – employee must have been employed continuously for at least five years with the Stationing Forces of the same Sending State to reap any benefits from this insurance.
Direct Insurance Plan - Pension Fund
Solely financed by the employee. An employee can request a fixed sum to be deducted of their gross income which is paid into this savings plan (reduces taxable income). The Sending States offer one specific insurance plan for this purpose.
Reference:
Collective Tariff Agreement (CTA II)