• 8 november 2018
  • Vacaturennummer lv-66830
The Faculty of Arts and Social Sciences (FASoS) has a job opening for a Student Affairs Officer, 1.00 fte / 0.80 fte

Reference number : AT2018.287

This post is vacant in the faculty Office of Student Affairs. The office is responsible for the administrative process running smoothly and answering staff and student questions regarding administration issues. Other major responsibilities are student advice and internalisation.
General requirements for employees working at the office of student affairs are:
  • Being customer focussed towards students and staff.
  • Being flexible to perform new tasks and helping out colleagues.
  • Being able to work precisely and accurate..
  • Persistent to find answers and get the job done.
  • Thinking out of the box to find solutions.
Job description
The new colleague we are looking for will start initially in the Front Office/Master Admissions team. The colleague we are looking for will perform the following tasks, after an initial training period, according to a schedule formulated by the team leader, whereby peak periods serve as a guiding principle:
  • Staff the Front Office desk (primary faculty student services) including back office tasks.
  • Coordinate the handling of master applications (and processes these in SAP/SLM).
  • Coordinate the handling of Scholarship applications.
  • Provide information to (upcoming) students.
  • Provides information to staff (including reports from SAP/SLM).
  • Works closely together with the Marketing and Communication department in order to have the most updated information on the website.
  • Act as contact person for various stakeholders (such as academic staff, support staff, students) both within and outside the Faculty.
  • Supports the Student advisor by acting as an intermediary between student and Student Advisor(Special) Course registrations within the applicable timeframe.
  • Providing certified transcript and declarations.
  • Registration of non-regular students
Depending on the needs of the faculty Office of Student Affairs and development of the new colleague, he or she might be affiliated to other teams and might be given other tasks.

Job requirements:
  • This new officer has completed a relevant MBO+/HBO degree in the field of administrative work and evidence of experience in a similar job/intellectual level.
  • Is a true team player and is able to contribute to meetings in creative ways and strike a balance between being flexible and being proactive and assertive.
  • Is fluent in English and Dutch, in written and oral communication (an English test might be a part of the selection procedure).
  • Is able to work with Microsoft Office applications. Having experience in working with SAP SLM is a plus.
  • Has no dislike of bulk activities and is able to shift gears quickly.
  • Is accurate, efficient, service-oriented and immune to stress.
  • Has a drive to deliver high quality work.
  • Has a sense of proportion regarding interactions and (cultural) diversity within the academic community.
  • Has a proper sense of perspective in university-wide interactions.
  • Is capable of giving and receiving feedback effectively.
Further details:
  • The staff member works with data, which are confidential and sensitive to fraud, which is why a discreet job attitude is called for.
  • Given our culturally diverse student population and teaching staff, we expect our new staff member to deal with differences respectfully.
  • Regarding working hours/days in peak periods, some measure of flexibility is needed during six weeks per year on average (announced in advance).
  • The new team member is open for tasks in other teams at office of student affairs.
If this job description suits your profile, please do not hesitate to apply (more information: below).

Maastricht University
Maastricht University is renowned for its unique, innovative, problem-based learning system, which is characterized by a small-scale and student-oriented approach. Research at UM is characterized by a multidisciplinary and thematic approach, and is concentrated in research institutes and schools. Maastricht University has around 16,300 students and 4,300 employees. Reflecting the university's strong international profile, a fair amount of both students and staff are from abroad. The university hosts 6 faculties: Faculty of Health, Medicine and Life Sciences, Faculty of Law, School of Business and Economics, Faculty of Science and Engineering, Faculty of Arts and Social Sciences, Faculty of Psychology and Neuroscience.

Faculty of Arts and Social Sciences
The Faculty of Arts and Social Sciences (FASoS) has about 250 staff members, and about 1,600 students. More than 76% of the students are non-Dutch (64 different nationalities). All programmes are offered in English and some are also offered in Dutch. FASoS offers two 3-year bachelor’s programmes: Arts and Culture and European Studies. It also offers eight different 1-year Master’s programmes and two 2-year research master’s programmes.
Research is organised around four programmes: Politics and Culture in Europe; Science, Technology and Society Studies; Arts, Media and Culture; and Globalisation, Transnationalism and Development. The Faculty of Arts and Social Sciences is housed in the historic city centre of Maastricht.

What we have to offer
We offer a dynamic and challenging job in an internationally oriented organisation where young people receive an advanced education and scholars conduct exciting research.
This position will offer you the opportunity to collaborate with a variety of interesting people ranging from highly educated professionals to students.
In terms of our organisation, you are a member of the faculty Office of Student Affairs.

Specifically, we offer a 1.00 fte / 0.80 fte appointment for 2 years. In case of good performance and equal prospects for the faculty, a fixed appointment will be offered after one year.

Remuneration will be according to standard salary levels, depending on education and relevant work experience. This implies a minimum of € 2.204,- and a maximum of € 3.358,- gross per month for a full-time appointment of 38 hours per week (salary scale 7/8, Dutch Universities Conditions of Employment).

Each year the standard salary is supplemented with a holiday allowance of 8% and an end-of-year bonus of 8.3%. Other secondary conditions include e.g. partially paid parental leave.

You have to be willing to move to (the vicinity of) Maastricht. If you do not already live in Maastricht (or its direct surroundings) you will be eligible for an allowance for moving costs. If you do not already live in Maastricht (or its direct surroundings) you might be eligible for an allowance for alternative housing.

Further information on the Faculty of Arts and Social Sciences is available on our website: www.maastrichtuniversity.nl/fasos

Any inquiries about the position may be addressed to Collin Prumpeler, head of the Office of Student Affairs, tel. 00 31 43 3882669

Candidates are invited to submit their application. Applicants should send:
1. A cover letter.
2. A CV.
3. A copy of (results of) relevant (professional) training.
4. Contact information of two references (including e-mail, phone number, mailing address, and relationship to the applicant).

Maastricht University is committed to nurturing an inclusive culture and a welcoming atmosphere. This inclusiveness strategy has resulted in a very diverse representation of nationalities and cultures. We strongly believe that diversity (including, but not limited to nationality, age and gender) of the staff and student population will increase the quality of UM education & research. Fostering diversity and inclusivity creates an academic community where individual talents thrive, and values and differences are cherished. We strongly encourage you to apply if you are qualified for this position.

The deadline for submitting your application is 7 December 2018.

Please send your application electronically to the Secretariat of the Faculty Office: Apply button